Whether you are a manager, leader or an employee, having a sense of entitlement can be a dangerous thing. I am not referring to certain entitlements we all have as per legal, contractual or basic moral rights. But more the sense that comes through one’s place in society, organization or political life, where one gets used to a level of position, power, privilege and perks. “Who I am” takes precedence over “what I do” (or how I perform). (more…)

In times of crisis, how a leader fronts and deals with the situation can either fan an already out of control situation or they can take full responsibility and become part of the solution. Sadly, BP’s CEO – Tony Hayward’s words, behaviour and demeanour have only but fueled the situation.

The BP oil spill in the Gulf of Mexico is a disaster on many levels. And it appears that it could have been avoided. Questions are being asked of the CEO but answers to date have not been forthcoming – answers which could provide a deeper, systemic understanding about what went wrong and why and how best to deal with this major catastrophe. (more…)