Posts Tagged ‘listening’

What is Your Listening Block?

baby not willing to listenMost of us can be found to be guilty of not listening fully when someone is speaking to us.

Sometimes this happens even more so with our loved ones. The thinking that “we know them so well that we know what they are going to say” can prevail.

So we let our minds wonder or do a whole bunch of other non-listening things that can be quite disrespectful of the other!

Listening blocks and de-railers also come into play at work and other relationships too as after our core traits and behaviours generalize across situations.

I once had a GM say about this about his boss, “ I just wish he would stop being so distracted and not pick up his phone each time there is a new message when I am having a conversation with him!”

To his credit, the CEO did take this feedback on board after realizing the full implications of his behavior.

Some common listening blocks and de-railers include: (more…)

7 steps in exceptional customer service

It’s an overcast wintery Auckland Saturday when we walk into this car yard with some pretty impressive looking wheels.  My car is way past its use by date and sorely in need of an upgrade.  With some hesitancy – not sure quite what to expect, I began my car search.   But what happened next and thereafter totally surprised me.   The customer service was nothing short of exceptional.  The net result – I ended up with something just right and had a truly delightful customer experience along the way. 

So what made this such a great experience?   Here are 7 things that we valued: (more…)

10 tips to enhance your leadership EQ

Leaders have to inspire, challenge and lead others.  Your people will be asking themselves, “Why should I follow him or her?”   In order to be an engaging leader you need to understand and harness the best of your people.  Emotional intelligence enables you to do this.

 Here are 10 tips to consider: (more…)

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