Posts Tagged ‘coaching’

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How to Tell if You are Working with a Non-performer?

Are you feeling frustrated, angry and upset by someone – colleague, direct report, perhaps even a manager (!) or a supplier who is just not pulling their weight?

Despite your many attempts to talk to them, get them on board and to change their behavior and outcomes, you are plainly and simply, ‘hitting the wall!’

In fact, the only thing that is moving and overworking, is YOU!

This is a negative sum game — not only is there no change in their overall effort and performance but as a well regarded colleague put it, “If someone isn’t toeing the line, they are friction, a drag on efficiency and effectiveness.”

Not only do they NOT perform, they also they mess with your head!

Welcome to the world of working with a non-performer, which from time to time we all get lumbered with.

Signs that you are working with a non-performer

Ask yourself these questions – not in any order of importance or priority – and see how many Yes’s you get.

  1. Do you find yourself making the same request over and over again and nothing or very little gets done?
  2. Are you noticing a lack of ownership, responsibility and accountability in their behavior and talk?
  3. Do you hear excuses, blame and denial a lot of the times as to why things happened or did not happen?
  4. Are you noticing they rarely apologize for not delivering and as per discussion/agreement and for what may have gone wrong?
  5. Are you left feeling that anything you say is just talking to air/brick wall because nothing really is landing and in the end, they do what they do which is very little!
  6. Do you hear words like, “Leave it to me,” “I know what I am doing,” even “I have done this before” and yet the results are not confirmatory of these utterances?
  7. If things do get done, is it because you have finally escalated the matter to a senior or their boss?
  8. Alternatively, do they have a boss or manager who is protective of them and there is collusion between them.
  9. Have you found that when you do raise the matter with their senior or higher up, following on from the point above, they also argue back and downright support that non-performer despite your experience of their performance?
  10. Are you feeling angry, frustrated or stuck because your work and output is affected and you feel like you cannot get on with your own work?
  11. Regardless of the urgency or impact of any issue, there is no change in their response rate. Whether urgent, critical or important, the action is – well very little.
  12. Have you endured emotional, physical or financial loss as a result of their non-performance?
  13. Are you feeling unheard, unsupported, minimized, discounted and perhaps even ridiculed like somehow “YOU” are the problem!
  14. Do you find yourself feeling angry and noticing that your tolerance level is being severely tested now?
  15. You desperately want things to feel and be normal but you are realizing now that things are not going to change and it is you who has to make some structural or strategic change.

If you have answered a whole bunch of yes’s then it is time to take some serious action. Your time, energy and health and well-being are all precious commodities, which need to be better spent.

What you can do or may have tried already:

  • Had a conversation with them about what you are noticing and given them a chance to put forward their side of things
  • Listened deeply to understand what the problem dynamics and opportunities for solutions are
  • Asked them if there is anything you can do that will help you both address the issues that are of concern
  • Given some consequences if standards are still not met
  • Given them time to see if they deliver on promises made
  • You may or may not have followed through on the consequences

Final words

Non-performers can leave you thinking it is your problem. But don’t be fooled — it’s not you, it’s them!

Do you have this problem? Please comment on your experience with non-performers.

COACHES: Have you heard about Conversational Intelligence®?

Have you heard about C-IQ yet?

C-IQ, or Conversational Intelligence®, is a revolutionary coaching methodology developed by Judith E. Glaser that allows you to leverage the power of neuroscience to create rapid, transformational shifts with your clients.

Soon, Judith will be opening the doors to her yearly LIVE 90-minute Immersion Experience on this powerful body of work — and I wanted to be sure you don’t miss out!

Judith E. Glaser is one of the most innovative and sought-after executive coaches of our time, the world’s leading authority on Conversational Intelligence®, WE-centric Leadership, and Neuro-Innovation and best-selling author of 7 business books.

Conversational Intelligence® is based on her profound knowledge of neuroscience and 40 years of research and experience in the coaching industry, working with some of the biggest and most prestigious companies in the world.

It would not be an exaggeration to say that in the past 3 years Judith E. Glaser and WBECS have turned this unique body of work into a global movement. That’s because C-IQ is not just changing lives. It’s changing businesses and company cultures and is literally transforming the way we interact as human beings.

I’d love to invite you to join this powerful NO COST LIVE workshop for yourself to discover how you too can start using neuroscience principles to revolutionize the way you communicate with your clients.

During the LIVE 90-minute no cost Immersion Experience you will discover:

  • The neurochemistry behind conversations which enables you and your clients to quickly establish an environment of trust and connection – with individuals, teams and entire organizations.
  • Profound frameworks and questions to activate the parts of the brain that trigger high engagement, trust and innovation – including specific tools and methodologies to share with your clients so they can create sustaining and healthy conversations at work and in life.
  • The Epigenetics of Conversations and how we transcribe new patterns and neuropathways in our brains through frameworks you can use right away to create a healthy culture through conversations for yourself and your clients.
  • The exact tools Judith used to take her client Clairol from being a $250 millioncompany to selling to P&G for $4.95 billion within less than a decade.
  • The Conversational Dashboard that allows you to identify conversation styles of your clients and take them from resisting and skeptical to high levels of trust and co-creation.
  • The Up- and Downregulating Framework that helps you as a coach to regulate your clients’ (and your own) own bio-reactions during even the most challenging leadership situations.
  • The 3 levels of conversations – What they are. Why they matter. And how to coach your clients to accessing the most impactful and effective communication as a leader by moving to level 3 conversations.
  • How to shift leaders with a strong point of view away from “being addicted to being right” and arguing back and forth to avoid and resolve conflict by asking Discovery and Innovation questions.
  • How to become part of a global community of coaches co-creating a movement to revolutionize the way we communicate, connect and interact as human beings.

I am convinced that this Immersion Experience will benefit your coaching practice tremendously!

For now, I’d love to invite you to take a look at the page below to find out what your fellow coaches and C-IQ Program graduates have to say about how Conversational Intelligence® has impacted their professional as well as personal lives:

Go here to get all the details and pre-register for the Live Immersion Experience .

Will you join me?

I look forward to attending the session with you.

Jasbindar Singh

Coaches: How to Build a Thriving Coaching Business

In this blog I interviewed Jayne Warrilow as she launches her new book, The 10 Day Coaches MBA: The Small Business Book for Coaches Who Want To Play Bigger. If you are a coach, I strongly recommend that you read this timely, game changing book.

Jayne’s new book will be available FREE on Kindle between April 15-19.  You can download your copy here. 

To enrol in Jayne’s Masterclass, click here

Jayne is the founder of JW International, a global coaching and development company with a focus on resonance as the key driver of individual and organizational success. She is one of the world’s most exclusive business coaches and her clients are by invitation and referral only. Jayne has worked with CEOs and Senior executive teams around the world, best selling authors, trailblazing coaches, entrepreneurs, thought leaders, millionaires and people who simply want to make a difference. An expert on business and leadership, Jayne specializes in helping coaches build conscious, seven figure businesses through her new brand Coaches Business School.

1. What prompted you to write this book?

I realized that most coaches were being taught how to create a successful coaching business largely by internet marketers and their approach simply doesn’t work for coaches. There are some coach training schools who are also trying to equip coaches with the skills they need to build a successful coaching business but business is changing so fast this isn’t their strengths and so coaches are not getting the information or developing the skills they need to be successful in today’s digital marketplace. There are some great people teaching pieces of business, but no-one is teaching a complete system. The industry is heavily weighted towards great coaching but not great business and self employed coaches, which makes up the majority of coaches worldwide can’t be successful or fulfill their potential as a coach if they don’t know how to create a successful coaching business.

I’m concerned that although coaching is the second fastest growing profession worldwide, the income individual coaches are earning from their coaching skills is decreasing. I want to change that. And business is my strength, so sharing what I know with coaches can only benefit.

2) In this digital era, what are some fundamentals that coaches need to have in place to grow their business and thrive? (more…)

The most impactful coaching event of the year

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ALERT:  Did you miss some of the WBECS pre-summit as per below which you wanted to attend live?

They are releasing 7 sessions in total including many of the highest rated Pre-Summit sessions from this year. 

Click here to access the session recordings over the next 7 days starting May 31! https://coach.wbecs.com/wbecs2016ps/a6572

Up level the quality of your coaching at no cost!

Enjoy, learn and grow your business as you contribute to others  – how good is that?

https://coach.wbecs.com/wbecs2016/a6572

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Hello there! I am delighted to share this wonderful free learning opportunity with you, especially if you are a coach or are interested in learning more about coaching tools, techniques and methodologies from some of the best in the world.

As coaches, the quality of our coaching provision is truly our most valuable asset and I believe that constantly educating ourselves and raising our standards is crucial for long-term success.

You might know that I have  attended WBECS – the World Business and Executive Coaching Summit – last year and I have received outstanding value from their powerful presenters.

At WBECS – which is a live online summit, featuring more than 80 of the biggest names and most impactful experts in the coaching profession –  the speakers share their most profound tools, frameworks and methodologies that you can apply in your own coaching right away.

I’ve personally gained extraordinary value from the summit!

If you’re interested in learning from the best of the best and increasing the quality of your coaching provision as a result, I highly recommend that you join their complimentary Pre-Summit held in May during which you’ll get access to more than 45 shorter power sessions at absolutely no cost!

You are free to register for as many Pre-Summit sessions as you’d like and you can simply choose the ones that are most relevant to you at this point.

The world-class presenters at WBECS will cover a wide range of topics and different areas of coaching. You will find many incredible sessions that are absolutely relevant to you and your practice.

Here are just a few examples of all the profound content you’ll be able to access when you join the complimentary Pre-Summit:

  • How Breakthrough Coaching Works – Applying the Science of Presence and Change
  • Tame the Primitive Brain. Manage The Most Impulsive Behaviors at Work
  • Overcoming Immunity to Change with Intercultural Coaching
  • Rewinding and Retelling Your Story: The Power of Pivoting in the Moment
  • Show Them Why You’re Worth It With ROI
  • Evolutionary Coaching: An Introduction to the Ego-Soul Dynamics of Personal Growth
  • Making the transition from one to one coach to team coach
  • Bringing Mindfulness into Coaching: How Presence Becomes a Crucial Outcome for Clients in Big Challenges
  • And so much more!

Click the link below to reserve your spot for the complimentary WBECS Pre-Summit:

https://coach.wbecs.com/wbecs2016/a6572

I promise you will gain incredible value from it!

Jasbindar Singh
Partner WBECS Summit

 

As a leadership and career coach, team facilitator and speaker, I love working with individuals, teams and organisations to help them grow and progress with their goals and vision.  

Download your free 10 Actions for your leadership development journey.

You can contact me at +64 27 280 3335 or jasbindar@jasbindarsingh.com

The Power of Feedback in Leadership Development

giving and receiving feedback“One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment.”
– Robert E. Quinn

Getting feedback may not always feel comfortable but it’s definitely a powerful ally and gift in the leadership journey.  Regardless of whether its formal or informal feedback – it invariably enables us to consider things which may previously have been out of our sight, even a blind spot.

The insights received from feedback leads us to adapt, modify or change a perceived behavior flaw resulting in improved performance and greater positive impact.

Feedback on our strengths is an even greater enabler.  It helps us leverage and maximise our strengths for even greater results.

And ultimately it helps us grow as people.

Joseph Folkman addresses 35 principles for turning feedback into personal and professional change in his very easy to read and highly recommended book “The power of feedback.” 

Here is a random list of 12 from his 35 principles: (more…)

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