Posts Tagged ‘broken trust’

13 insights on leading with integrity

integrityAfter my last newsletter on ETNZ and Dean Barker’s leadership and teamwork, I received some fairly consistent feedback from you. You liked how Dean led his team and despite the outcome, you still view him as a winner and hold him in high regard.

The more vexing question you asked me was the relationship between integrity and leadership in the aftermath of the mayoral race.

Some common feelings and questions included:

• How am I meant to feel about someone in a public trust role who I voted in and who has demonstrated a breach in integrity?
• Can someone who has demonstrated a lack of integrity in one area of life be trusted to show integrity in other areas of life?
• How can someone who has demonstrated integrity and then behaved dishonestly return to a state of integrity again?
• There has been such a betrayal of trust by someone I voted because I thought he made a good leader.
• Does power seduce those in high office or is it that a certain type of individual drawn to these positions?
• How do we know when someone has integrity or not?

No doubt you will all be making up your own mind about how you answer these and other questions.

Here are my top 13 points on integrity – leader or not. (more…)

LEADERSHIP TRUST: How to build and grow trust

While catching up with a friend over coffee I was recently asked, “Jas, how do you build and grow trust in a relationship?”  In answering his question, it occurred to me that this would be a good topic for a blog as well. 

Trust is the lifeblood of all relationship – business or personal.  It is the foundation of all mutually satisfying and sustainable long-term relationships. More than just a concept, it is also a feeling state – based on our experience of other’s behavior over time – which is taken as evidence of their trustworthiness or not.

“If you don’t have trust, you don’t have a relationship.”

So how do we build and grow trust?  The following seven behaviours are vital in building trust:
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The betrayal of trust in business and personal relationships

broken trustGood business and personal relationships are based on trust.  We like to interact and do business with people we feel comfortable with and have some degree of trust and rapport with.  Where there is high trust and resonance, in time, some of these relationships ripen into long lasting friendships. 

And yet sometimes – in both our personal and professional lives – we   get betrayed in our trust.  We can be left feeling shocked, angry and hurt as we try and make sense of what just happened and why this might have happened.

When trust gets broken, the range of reactions can vary from total shock – the common expression of “I didn’t see that one coming” to as another client put it, “I had a strange feeling that things were not quite stacking up but I just didn’t have the evidence so gave the person the benefit of the doubt but with disastrous consequences.  Now I would never do that and would instead slow the process down, buy more time and do  rigorous  due diligence.”

So what is this intangible concept called trust and why does it matter so much?

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