Archive for the ‘Customer Service’ Category

7 steps in exceptional customer service

It’s an overcast wintery Auckland Saturday when we walk into this car yard with some pretty impressive looking wheels.  My car is way past its use by date and sorely in need of an upgrade.  With some hesitancy – not sure quite what to expect, I began my car search.   But what happened next and thereafter totally surprised me.   The customer service was nothing short of exceptional.  The net result – I ended up with something just right and had a truly delightful customer experience along the way. 

So what made this such a great experience?   Here are 7 things that we valued: (more…)

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