The business world is now more connected than ever before. And companies with global operations have executives who are doing business with new emerging markets – different countries with diverse cultural groups of locals and other international executives. While the opportunities for business growth and success are immense, challenges also abound. At a human level, no matter what the culture is and or what advancements have been made technologically, business at its heart is still about people, relationships and connectivity.
If you are doing business with people from a different culture, how do you minimize misunderstanding and faux pas and maximize good will, co-operation and success? How do you not only survive but thrive in a culture vastly different from yours? In such a potentially challenging context, skills involving a keen sense of observation, attunement, genuine interest and emotional intelligence (EQ) become more poignant. Cultural intelligence is just as important as any other technical skills relevant to your job. The good news is that this need not be a minefield of unknowns but a journey of learning, discovery and success. (more…)